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Welcome to Souq.com. These are the terms and conditions governing your access to and use of the website Souq.com and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Souq.com FZ-LLC ("we", "us" or "Souq.com") in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
Souq.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law, Souq.com reserves the right to limit or withdraw access to the Site or the membership of any person if Souq.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Souq.com. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.
When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.
On becoming a member of the Site, you agree:
Souq.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Souq.com upon such requests. You acknowledge and agree that if you do not, Souq.com without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Souq.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
You acknowledge and agree that Souq.com shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Souq.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
Souq.com is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.
Membership on the Site is free. Souq.com does not charge any fee for browsing, bidding and buying listed items on the Site. Souq.com charges transaction fees to all sellers when their item is successfully sold on the Site, listing fees for classifieds and special listing fees to sellers who use the special listing feature for listing their items.
Sellers must pay all fees due and payable to Souq.com after a successful sale and in the case that a buyer does not complete the transaction, the seller may seek a refund of the relevant transaction fees from Souq.com by submitting an online no-sale claim.
Before you list an item for sale through the Site, we request you to review the fees that you will be charged based on our Fees & Credit Policy which we may amend from time to time with immediate effect by posting the changes on the Site.
Souq.com may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.
Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to Souq.com (and any applicable taxes or charges) within 30 days of the date of any invoice to you from Souq.com with a valid payment method as set out in our Fees & Credit Policy .
In case of non-payment of fees and/or any applicable taxes and charges by you to Souq.com, without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law, Souq.com without liability reserves the right to:
The Souq SafePay system means that payment for items on the Site may be made online or partly online through the Souq.com payment facilities called "MyWallet" or Cash On Delivery ("COD") (or other payment methods which Souq.com may make available on the Site from time to time) (see http://new.Souq.com/faqs.php?showcat=49).
By providing the MyWallet and COD payment facilities, Souq.com is merely facilitating the making of online payments by buyers possible but Souq.com is not involved in the process of buying and selling items on the Site. All sales and purchases on the Site continue to be bipartite contracts between the buyer and the seller of an item(s) and Souq.com is not responsible for any non-performance, breach or any other claim relating to or arising out of any contract entered into between any buyers and sellers, nor does Souq.com have any fiduciary duty to any user. You acknowledge and agree that Souq.com will hold your funds at your own risk.
All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Souq.com, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Souq.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
"Souq.com" and related logos, and other words and logos on the Site (including without limitation "MyWallet" and "Souq SafePay") are either unregistered trademarks or registered trademarks of Souq.com and are protected by international trademark and other intellectual property rights and laws. Souq.com's trademarks may not be used in connection with any product or service that is not Souq.com's nor in any manner that disparages or discredits Souq.com. All other trademarks not owned by Souq.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Souq.com.
Please report problems of any kind or violations of this User Agreement to Souq.com. If you believe that your intellectual property rights have been violated, please notify Souq.com. Without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law, Souq.com may limit, suspend or withdraw a user's access to the Site and/or a user's membership of the Site or remove hosted content. Also Souq.com can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
Souq.com has a "Buyer Protection Program" which seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Site. If a buyer has purchased an item by way of any of the Souq SafePay processes and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by Souq.com to the buyer of the value of the item only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with Souq.com within 48 hours of receiving (or not receiving) the relevant item. Souq.com will investigate the matter and if it has been determined (by Souq.com in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which Souq.com has reimbursed the buyer, Souq.com may limit, suspend or withdraw the seller's access to the Site and/or the seller's membership and Souq.com may charge the seller for Souq.com's costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy . Souq.com reserves the right to take such further steps as it considers necessary including without limitation legal action. You acknowledge and agree that if any item returned to Souq.com by a buyer is illegal or otherwise unlawful that Souq.com may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping fees for returned Items :
The Site is only a platform for communication whereby users may meet and interact with one another for the purpose of the sale and purchase of items. Souq.com does not buy or sell items. Souq.com is not and cannot be a party to or control in any manner any transaction between two users of the Site and cannot guarantee that a buyer or seller will complete a transaction or accept the return of an item or provide any refund for the same. You will not hold Souq.com responsible for other users' content, actions, or inactions,
or items or Information they list or post.
Souq.com and its affiliates shall have the right to discard, destroy, liquidate or auction and as it may deem appropriate any of the Sellers goods/Items within sixty (60) days after receipt by the Courier Company in the event of those goods/Items are being returned/undelivered from the Customers for any reason, provided that the Seller has been notified of the said return of the Items/Goods by email to his email address provided by the Seller and in the event that the Seller did not arrange for the pickup of the these returned items/goods . This clause shall be considered as an explicit authorization to Souq.com to destroy and/or liquated any of the items/goods mentioned above and shall be without any objection from the Sellers and without any liability to Souq.com. Furthermore, Souq.com is also authorized to deduct any fees or costs that might be incurred through the disposition and/or liquidation of the above which shall be claimed and/or deducted from the account of the Seller.
Without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law or otherwise, Souq.com may immediately and without liability: limit your activity, remove your bids, end your listings, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or
withdraw your access to the Site:
Souq.com may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Souq.com or use the Site in any manner whatsoever until such time that such user is reinstated by Souq.com. Notwithstanding the foregoing, if you breach this User Agreement Souq.com reserves the right to recover any amounts due and owing by you to Souq.com or any losses and damages caused by you to Souq.com and to take such steps including legal action and/or the initiation of criminal proceedings against you as Souq.com in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Souq.com's right to take any actions with respect to that, or subsequent or similar breaches. Souq.com does not guarantee that it will take action against all breaches that there may be of this User Agreement.
All bids (under the "auction" format) ("Bids") and all purchases (under the "Buy It Now" format) ("Purchases") on the Site are a commitment by you to complete the purchase of the item on which you have placed the Bid or which you have purchased. If you are the highest bidder / purchaser for any item and your Bid / Purchase is accepted by the seller ("Winning Buyer"), you are obligated to complete the transaction with the seller.
In order for you to qualify and be identified as the Winning Buyer of an auction,
the following priority parameters are applied by Souq.com:
You acknowledge and agree that in the event that dual Winning Buyers are displayed on the Site for a single auction, the user who receives an email from the Site declaring them the Winning Buyer will be the only Winning Buyer for that auction. Souq.com's decision on the success or otherwise of a bid shall be final and binding. It reserves the right to reject or void bids, whether winning or not, that it deems not to have been made in good faith, or that are restricted or prohibited.
As a Winning Buyer you may increase the amount or volume of your Bid or Purchase but you may not reduce the amount or volume of your Bid or Purchase or withdraw / cancel your Bid or Purchase. By bidding or purchasing an item you agree to be bound by the conditions of sale included by the seller in the item's description on the Site (so long as those conditions of sale are not in violation of this User Agreement or are not in compliance with applicable laws). A Winning buyer must contact the seller or initiate an order for the item within 48 hours of the relevant auction closing or of a successful Purchase. As a buyer on the Site we encourage you to post feedback on the seller after the auction is closed. In case of consumer goods generally available in retail stores, sellers on the Site may or may not specify the normal retail prices of items being sold. You are advised to independently verify the retail prices of such items if you so desire.
You agree not to test the Site with false bids or purchases, nor to use a false name, other false personal information or use an unauthorised or known invalid credit card to Bid or Purchase. Without prejudice to the rights and remedies available to Souq.com under this User Agreement or at law, Souq.com may take such steps as it deems appropriate or necessary including taking legal action against users who intentionally enter erroneous, fictitious or fraudulent Bids or Purchases. Please be aware that even if you do not give Souq.com your real name, your web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.
As a registered member of the Site, you may list item(s) for sale on the Site. You may only offer for sale or sell item(s) on the Site in compliance with applicable laws and you must be legally able to offer for sale or sell such items under applicable laws. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Site. Soliciting business offline or outside of the Site, by indicating your contact details (e.g. contact phone number, address or e-mail) in the item listing or elsewhere on the Site other than in your registration data is expressly prohibited and would constitute a breach of this User Agreement. All of your listed items must be kept in stock to allow for the immediate completion of your transaction with a Winning Buyer. The listing description of the item must not be misleading and must describe the actual current condition of the item. If the item description does not match the actual current condition of the item, you agree to refund any amounts in relation to that item that you may have received from the buyer. You agree not to list a single item multiple times for "buy now" sales, including without limitation across various categories on the Site. You acknowledge and agree that Souq.com has the right to delete such multiple listings of the same item.
If you receive at least one bid at or above your stated minimum price (or in the case of reserve auctions, at or above the reserve price as defined by the seller in their reserve auction (the "Reserve Price")), you are legally obligated to complete the sale with the Winning Buyer. You agree to contact or ship to the Winning Buyer within 48 hours of an item selling successfully and supply the item to the Winning Buyer in a merchantable condition within 48 hours of verifying payment by the Winning Buyer (if the payment is made through MyWallet) or confirming the order by the Winning Buyer (if payment is to be made through COD), unless the Winning Buyer fails to meet the terms of your listing (such as payment method), you cannot authenticate the Winning Buyer's identity by way of making direct contact with them, or as otherwise agreed between you and the Winning Buyer. Without limiting any rights or remedies available to Souq.com under this User Agreement or at law, Souq.com may suspend, limit or withdraw your access to the Site and/or your membership of the Site if you are found to have engaged in false or fraudulent activity in connection with the use of the Site. As sellers on the Site we encourage you to post feedback on each buyer after an auction is closed. An auction is successfully closed if it receives at least one bid prior to the date and time (as specified in that particular auction) beyond which no further bids are to be accepted (the "Auction End Date"). Notwithstanding this, a reserve auction is successfully closed if at least one bid above the Reserve Price is received prior to the Auction End Date.
Immediately after an auction is successfully closed an e-mail is sent from the Site to both the Winning Buyer and the seller providing each of them with the contact information of the other party (including email address, shipping address and a contact phone number if allowed by them when bidding/purchasing or selling) to enable them to get in touch with each other for the sole purpose of fulfilling the transaction. Please note that the contact information that will be sent out will be the information that is provided by the users in their registration data on Souq.com. You acknowledge and agree that Souq.com has the right to use your registration data for this purpose and a that Souq.com is not responsible for the accuracy or otherwise of any user's registration data. You acknowledge and agree that you will not use another user's data for any purpose other than fulfilling a relevant transaction resulting from selling item(s) on the Site.
Souq.com encourages buyers and sellers on the Site to provide feedback on each other's conduct after a transaction has closed; as this helps all users know what it is like to deal with the said buyer/seller. Your feedback will be displayed along with your user ID on the Site. You cannot retract the feedback once you have left it. Souq.com will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Site and not to display contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law, Souq.com reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site.
You acknowledge and agree that your feedback consists of comments left by other users with whom you transact and a composite feedback number compiled by Souq.com, and that together these convey your full user profile. As feedback ratings are not designed for any purpose other than for facilitating trading between the users, you agree that you shall not market or export your Souq.com feedback rating in any venue other than on the Site. Souq.com does not provide the technical ability to allow you to import feedback from other websites to the Site because a composite number, without the corresponding feedback does not reflect your true online reputation within our community.
Without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law or otherwise, Souq.com may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
Souq.com provides the Site and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy and non-infringement. Souq.com makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Souq.com makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability and delays. The Site may also be unavailable from time to time due to repairs, maintenance or development work. You agree that Souq.com has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.
To the extent permitted by law, Souq.com, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Souq.com has been advised of the possibility of such losses or damages).
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorised use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Souq.com and Souq.com shall treat any such unauthorised use as subject to the terms and conditions of this User Agreement.
You agree to indemnify and hold Souq.com and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.
None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Souq.com and you shall have no authority to bind Souq.com in any manner whatsoever.
Except as explicitly stated otherwise, any notices to Souq.com from you shall be given by you by email to Souq.com at legal@Souq.com with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by Souq.com by return email. Any notices to you from Souq.com shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.
If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Souq.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Souq.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
You hereby grant Souq.com the right to, and irrevocably acknowledge and agree that Souq.com may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Souq.com agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Souq.com, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Souq.com.
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Souq.com with respect to the subject matter hereof.
No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
Tester perfumes (which are usually bottles from which small quantities of perfume that can be taken for supply to consumers as free samples) are not permitted to be listed or sold on the Site. Any perfume with one or all of the following shall be considered to be a “Tester Perfume”:
- Comes from the original Manufacturer/ Brand as a tester (for testing, B2B sales or point of sale item) by the original designer of the perfume.
- Has a different packaging from the standard consumer packaging (usually testers come in plain box).
- The perfume comes without the bottle’s “Cap” inside the package.
- Some tester perfumes have the word "tester" or "demonstration" written on the bottle.
- Package labeled as “Not for Sale”.
Make sure your perfume listing follows the above. If it doesn't, your listing may be removed immediately without prior notice and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.
The warranty is valid only on the presence of serial no.of the product. Souq.com reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer.
Obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement or refund according to market price of the product itself. Warranty repairs must be carried out by a Souq.com Authorized Service Centre. Warranty cover will be void, even if a repair has been attempted by any unauthorized service centre. Souq.com shall not be liable for reimbursements,claims and damages that may result from the unauthorized repair of the product.
Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units. The warranty is not applicable to cases other than defects in material, design and workmanship.
The warranty does not cover the following:
Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones, cables and recording heads.
Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with souq.com's instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by souq.com for use with this product.
Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of souq.com.
Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this souq.com product was not originally designed.
Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible.
The batteries are charged by chargers other than those approved by Manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
This warranty is not transferable. This warranty will be the purchaser’s sole and exclusive remedy and neither souq.com nor its service centres listed in this warranty document shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product. DISCLAIMER: Souq.com shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.