Frequently Asked Questions about Deliveries
Last updated on June 8, 2020.
1. Can I place an order? Will Souq.com deliver the package?
Yes, Souq.com deliveries are currently continuing. Please do not use delivery addresses for buildings that may be closed due to the current situation (e.g. offices).
We are working around the clock to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We are continuing to ship all available selection in our inventory. Please see our recent press release for more information:
2. How can I track my shipment?
You can track your shipment on Souq.com by clicking here.
3. I no longer want my item, can I cancel it?
You may be able to cancel the order until it is not confirmed. Please visit My orders section and select the order you want to cancel. Click on the button “I no longer want this item” next to the order to cancel it. If you don’t see the button and you still wish to cancel, please send us an email.
4. Can I still return my orders?
Yes, you can create returns for your orders by clicking here. Our associates are trained to follow regional regulations and social distancing guidelines when picking up returns. Thank you in advance for your co-operation.
5. Is it safe to receive orders?
We always prioritize the safety of our customers and our delivery associates. We will continue to deliver only where it is safe to do so. For guidance on COVID-19, please refer to the World Health Organization .
6. What is Souq.com doing about price gouging?
There is no place for price gouging on Souq.com. We can confirm that we do not engage in surge pricing. Lower priced offers are quickly selling out, leaving higher priced offers from third party sellers. We are actively monitoring our website and removing offers that substantially exceed the recent average sales price.
7. What is Souq.com doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we are doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Amazon Day 1 blog here.