Help With My Orders
Missing Items from My Order
If you have received an incomplete product or order with missing items or quantity, please thoroughly check the delivery package for the missing item or product or part product. If still not found, you can return the affected products for a refund. Read More...
I Got a Used, Not as Described or Poor Quality Item
If you have received a product in used condition, not as described on the Souq.com website or which is of poor quality, you can request to return the product for a refund within 15 days of its delivery, following the steps mentioned. Read More...
I Received a Damaged or a Defective Item
If you have received a product in damaged or defective condition, you can request to return the product for a refund within 15 days of its delivery by following the steps. Read More...
I Got a Counterfeit Item
If you believe you have received a counterfeit product, subject to return in accordance with Souq.com’s returns policy of the affected product to us within 30 days of its delivery and satisfaction of our assessment and validation process. Read More...