Return Items You Ordered
To return a product you have purchased:
1. Login to your Souq.com account and click on your name displayed on the top right-hand corner of the page.
2. Click on My Orders from the drop-down menu.
3. Locate the order you want to return and click on Return Item.
4. Select the checkbox against the product you wish to return, choose the reason for the return from drop-down menu, and add notes in the box stating the reason for the return and click on Complete Return.
Note: Provide as much information as possible before completing your return as the product you return will be assessed and validated, before it is accepted for a refund.
A pick-up will be scheduled by one of our couriers within 2 business days. After we receive your item, it can take up to 1 week for us to inspect it and process your return.
Note: Timings given exclude Fridays, Saturdays and Public holidays / Fridays and Public holidays for shipping company.
If you want to reschedule the pick up or change the pickup address or phone number, please contact us. If the courier calls you on your registered phone number asking to pick up the item and you wish to reschedule, you can inform the courier.
Before returning any electronic devices that have your personal data stored, remove any passwords or security features, accessories (Memory card, cover, etc.) from the device.