About Our Returns Policy
About Our Returns Policy:
You may return items received as damaged, defective, not suitable for use and not as described on the website to us within 30-days of its delivery.
If you are not happy with an item or if you change your mind after the delivery of the item, you can return it for a refund within 14 days of its delivery except:
- Products that are opened, used, not in their original packaging, or otherwise not in the condition they were received in.
- Any product missing the serial number or (UPC) Universal Product Code (a 12 digit bar code used for retail packaging)
- Downloadable software products.
- Books, newspapers and magazines.
- Software, video games and CDs.
- Goods with short expiry dates.
- Products that cannot be returned for hygiene or safety reasons, including:
- Certain grocery products.
- Certain household cleaning and personal care products.
- Certain cosmetics and beauty care products.
- Certain electronic personal care products.
- Innerwear, lingerie, socks, hosiery and swimwear.
- Pet food and similar products.
We will assess and validate all the returned items before we process a refund. If we cannot find the reason stated for the return or if the item is not eligible for return, we will send the item back to you and no refund is given.
Note: Some products have different policies or requirements associated with them.