Where is My Order?
Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect the item to arrive at your preferred shipping address.
You'll see an expected delivery date for each shipment on the order summary, just before you place your order. The expected delivery date will also appear in My Orders section of your account after you've placed your order.
To view the estimated delivery date for your order, do the following:
1. Log in to Souq.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on My Orders.
4. Locate your order. The screen will show you the orders placed in last 6 months by default.
5. Expected delivery date shall be displayed below the Order details tab.
Note: If your order however has not arrived on or before the expected delivery date at your preferred shipping address, please get in touch with Customer Service team for further assistance.