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Designing For Service : Key Issues And New Directions By DAniela SAngiorgi
660.00 EGP

Designing For Service : Key Issues And New Directions By DAniela SAngiorgi

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660.00 EGP 

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Category Type
Management & Training
ISBN
9781474250122
Author
Daniela Sangiorgi
Publisher
Bloomsbury
Description:

  • Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of ...
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    9781474250122 

    PRODUCT INFORMATION

    •  

      Specifications

      Category Type
      Management & Training
      ISBN
      9781474250122
      EAN-13
      9781474250122
      Item EAN
      2724586409207
      People
      Author
      Daniela Sangiorgi
      Category Type
      Management & Training
      ISBN
      9781474250122
      EAN-13
      9781474250122
      Item EAN
      2724586409207
      People
      Author
      Daniela Sangiorgi
      People
      Publisher
      Bloomsbury
      Technical Information
      Binding
      Paperback
      Languages and countries
      Book Language
      English
      Read more
    •  

      Description:

    • Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research.
    • Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
     

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