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English for Customer Care By Richey And Rosemary
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PRODUCT INFORMATION

  •  

    Specifications

    Category Type
    Grammar & Language
    ISBN
    9780194579063
    Item EAN
    2724446398054
    People
    Author
    Richey, Rosemary
    People
    Publisher
    Oxford University Press
    Category Type
    Grammar & Language
    ISBN
    9780194579063
    Item EAN
    2724446398054
    People
    Author
    Richey, Rosemary
    People
    Publisher
    Oxford University Press
    Technical Information
    Binding
    Paperback
    Languages and countries
    Book Language
    English
    Read more
  •  

    Description:

    • English for Customer Care is part of the EXPRESS SERIES
    • It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing
    • It can be used to supplement a regular coursebook, on its own,
    • English for Customer Care is part of the EXPRESS SERIES
    • It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing
    • It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
    • Key Features of the Book
    • A broad range of material presenting language in context
    • Customer focus extra boxes with tips and key language for dealing
    • effectively with customers
    • Stimulating role-plays for pairwork tasks
    • STARTER section at the beginning of each unit with warm-up and awareness-raising activities
    • OUTPUT section at the end of each unit with topics for discussion and reflection
    • Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary
 

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