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frequently asked questions
About Warranty Repairs
Not all items available on Souq.com are covered by warranty. If applicable, warranty related information would be displayed against Seller Note on the product details page.
About Coupon Codes
Coupon codes are promotional codes that can be used on Souq.com to obtain a discount on your purchase. These coupon codes can be issued by Souq.com or by its partners to be used on Souq.com, subject to their terms of issue
If you have available funds in your Souq.com wallet, you can request to transfer those funds to your bank account in the Egypt using your Souq.com account. Please note the minimum withdrawal amount is 88.00 EGP.
The Discount is Not Applied
Souq.com keeps running different promotions on its website and mobile applications where you can benefit from discounts being offered on a wide variety of items. On the basis of the relevant promotion, the discount may be applied automatically or a coupon code may have to be used to avail of the discount. To redeem a promotion, ensure to follow the deal instructions or go to the relevant promotions Terms and Conditions.
I Got a Counterfeit Item
If you believe you have received a counterfeit product, subject to return in accordance with Souq.com’s returns policy of the affected product to us within 15 days of its delivery and satisfaction of our assessment and validation process, you will be entitled to receive a full refund of the price paid for the product, along with any shipping fees applied.