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Resolving Patient Complaints: A Step-By-Step Guide to Effect
345.60 EGP

Resolving Patient Complaints: A Step-By-Step Guide to Effect

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345.60 EGP 

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Category Type
Medical Sciences
ISBN
9780763726225
Author
Osborne, L.
Publisher
Jones and Bartlett Publishers
Description:

Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism ...

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PRODUCT INFORMATION

  •  

    Specifications

    Category Type
    Medical Sciences
    ISBN
    9780763726225
    Item EAN
    2724546034418
    People
    Author
    Osborne, L.
    People
    Publisher
    Jones and Bartlett Publishers
    Category Type
    Medical Sciences
    ISBN
    9780763726225
    Item EAN
    2724546034418
    People
    Author
    Osborne, L.
    People
    Publisher
    Jones and Bartlett Publishers
    Technical Information
    Binding
    Paperback
    Languages and countries
    Book Language
    English
    Read more
  •  

    Description:

    Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for

    Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, as a result, greatly reduce risk management claims.

    • Resolving Patient Complaints: A Step-By-Step Guide To Effect
    • Author: Osborne, L.
    • Publisher: Jones And Bartlett Publishers.
    • Published: 2003
 

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