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ValU Coupon terms and conditions:

  • Coupon is valid for a limited time.
  • Coupon is only valid when paying with valU.
  • Coupon is valid on all products on both App & Web.
  • Coupon is valid for new & existing customers.
  • Coupon value is 10% capped at EGP 3000.
  • Coupon code can be used only twice per customer, each time in a separate transaction.
  • This offer cannot be combined with any other vouchers/coupon code on Souq.com.

valU Monthly Payments Option

  • If you are an existing registered valU customer (“you”, “your”, “valU Customer”), have an available valU balance associated with your valU account and a good payment history on your valU purchases, you may be eligible to pay for your purchases through the e-commerce website operated by Souq.com in Egypt (the Website) by monthly instalments over a pre-determined period of time.  
  • The valU monthly payments option is a facility provided to eligible valU Customers by valU, a company registered in Egypt with commercial register number 108873 and with its registered office at Building B129, Phase 3, Smart Village, Km 28, Cairo Alexandria Desert Road, Egypt. Souq.com and its affiliates have no liability to you in respect of the valU monthly payments option.
  • valU monthly payments option applies only to qualifying products purchased through the Website and shipped by Souq.com and/or any of its affiliates established in Egypt. 
  • valU monthly payments option is not transferable and may not be combined with other options.
  • valU’s monthly payments option is not available to every customer and may not be available to you for all qualifying products. 
  • In determining whether or not you (as a valU Customer) are eligible for the valU monthly payment option in respect of a specific purchase transaction through the Website, valU reserves the right to consider factors including your transaction history and past products purchased using the valU monthly payment option and the price of the qualifying product. 
  • Each purchase you make using valU monthly payments option will be added to your overall valU outstanding balance and will be reported to The Egyptian Credit Bureau (I-score) along with the number and amount of your monthly payments.
  • You will need to repay the full price of the qualifying product (inclusive of any applicable tax, shipping or other ancillary charges) that you have selected to purchase using valU monthly payment option in subsequent monthly payments (including interest or associated charges including convenience or late payment charges (as applicable)).
  • You authorize valU to charge your balance according to the installments plan that you have chosen which may be between 3 months and up to 60 months.
  • valU may permit you to prepay the full remaining balance of your purchase at any time, but valU does not allow you to prepay a portion of the remaining balance. valU may discount the interest payable for remaining balance depending on when it is repaid.  
  • To the extent that you have any dispute or claim relating to the purchase of the product itself, it is subject to Souq.com’s terms shown at the  https://egypt.souq.com/eg-en/terms-and-conditions/c/.  
  • To the extent that you wish to return a product purchased through the Website, you will be subject to Souq.com return policy terms in the  https://egypt.souq.com/eg-en/return-policy/c/. Souq shall return funds to the Souq wallet. You are required to transfer those funds as necessary to valU to repay any outstanding amounts payable. 
  • valU shall make available the amount of any resulting refund for you to use to buy another product with the same refund amount. You will remain liable to pay your monthly payment on the due date shown on your valU mobile application.
  • valU does not permit you to dispose of the purchased goods prior to full settlement of the selected monthly payments plan. Any act to dispose of the purchased goods prior to full settlement may subject you to criminal consequences in case of subsequent payment default.
  • In the event that you fail to pay two consecutive monthly payments, valU reserves its rights to annul this purchase and claim full settlement of due payments without prior notice or warning to you.
  • You acknowledge that to the extent that a purchase is made through the Website using valU monthly payments option, the repayment to valU is subject to valU’s terms and conditions. You have previously agreed and signed and which are set out on valU’s application form. A copy of those terms are available on the valU mobile app. 
  • You are solely responsible for safeguarding the usage of your username, and OTP received on your mobile registered number from any third parties and /or breaches.
  • Q. What is the eligibility criteria to buy products on Buy Now, Pay Monthly with valU?
  • A. To avail Buy Now, Pay Monthly through valU you should be valU registered customer. 
  • Q. How do I sign up for valU?
  • Download valU from the AppStore or GooglePlay. Then select "Sign Up" to fill your data, and then select APPLY NOW to finalize your in-app registration. Then visit our any of our booths with the required documents and you are good to go!
  • Q. What all items can I buy on Souq to avail Buy Now, Pay Monthly with valU?
  • A. You can buy all the products available on Souq using Buy Now, Pay Monthly with valU. The total cart amount should be EGP 500 or above. 
  • Q. How can I avail Buy Now, Pay Monthly with valU?
  • A. Just go through the normal purchase shopping process. On the payment page, please select your Buy Now, Pay Monthly, click on the button to generate an OTP and enter the OTP received on your registered mobile number & click on submit. Select the Installment plan. You shall get an approval, and your products shall be shipped to you.
  • Q. What is the minimum amount I need to shop to avail Buy Now, Pay Monthly with valU?
  • A. The minimum amount that you need to shop to Buy Now, Pay Monthly with valU is EGP 500. You can either purchase any product greater than EGP 500 or shop for multiple products for a min value of EGP 500 to avail Buy Now, Pay Monthly with valU. 
  • Q. Do I need to pay anything additional to avail Buy Now, Pay Monthly with valU?
  • A. No, there are no additional charges that need to be paid.
  • Q. Would I have to make any down payment?
  • A. No, you do not have to make any down payment and the entire amount is converted to Installments. The schemes are being reviewed on a regular basis and may/are subject to change without any prior notice.
  • Q. When do I pay my Installments? How would I get to know about the same? What will be my Installments?
  • A. Your loan gets booked in 1-2 days from the day the order is placed. Post your complete order is delivered, your loan would be booked by valU. Once your loan is booked, you could view the details of your loan, such as tenure, loan amount, due date, etc. by logging in to valU app with your login credentials. 
  • Q. Can someone else use the Buy Now, Pay Monthly on my behalf?
  • A. For safety and security reasons, we recommend that only the registered user of valU for making purchases. The liability of the loan taken using the valU rests solely with the holder of the valU account.
  • Q. Where do I enquire about my loan details or issues with the transaction?
  • A. You can write to us at contact_us@valU.com.eg, call us on 16671 or visit our website on  www.valu.com.eg. Incase if there is an issue on the product, you would have to contact Souq customer service team.
  • Q. Can I pre-pay or foreclose my loan?
  • A. Yes, you can foreclose your loan at any point in time. Please contact valU for more details